Beginner-friendly trial setup

Set up your trial in minutes

Use this beginner-safe flow to get live playback working fast, then run a realistic quality check before upgrading.

Use trial first, then run setup on one device before expanding to other screens.

Simple 4-step path Support if you get stuck

Credential check | Device-first setup | Fast escalation path

Step 1 | Device Guidance

Pick your starting device

Start with one device first, then expand once playback is stable.

Best for living-room setup

Fastest for guided setup

Quick trial validation

Reliable fallback testing

Step 2 | Setup Flow

Use this exact order to avoid the most common trial setup mistakes.

Open your account details

Go to Client Area and open your active trial service. Copy username, password, and server URL exactly.
Connect one device first

Start with one main device so setup is easier to validate before adding other screens.
Run a real quality test

Test live channels and VOD during your normal watch time, including one peak-hour check.
Escalate quickly if blocked

If login or playback fails, open a ticket with device model, app name, and screenshot.

Step 3 | If Something Fails

Use these checks before opening a support ticket to speed up resolution.

Buffering on one device: test another channel category and compare on a second device.

Playback issue at peak time: submit a ticket with time, channel name, and screenshot.

Need account help: use ticket support for fastest account-side assistance.

Step 4 | Upgrade Path

Get support if blocked, or continue to plans once your quality checks pass.